We have partnered with our client in Hampshire County seeeking a Member Service Manager/Sales Manager to support a large client base across New England through white-glove service by bringing awareness of the value and savings potential contracts bring to Higher Education. Member Service Managers then follow up to urge them to take action. This is a proactive position for someone willing to hunt for the right member contact and work to gain Facetime with them to effectively convey the company's value.
Benefits:
- Remote worker – “on the road”, Core hours 8 am – 4 pm
- Competitive salary with bonus and commission program
- Health and life insurance
- 403B with company match
- Exceptional paid time off program
Your daily responsibilities will include:
- Develop and execute annual sales plans, continually evaluate changes in the market and adjust activities/sales plans as a warranty
- Responsible for business development in a specified territory and member section, resulting in the retention of existing members and the development of new member
- Develop relationships and schedule/execute productive meetings. Travel to and meet with clients to determine their needs, spark interest, and gather details on the timing of purchasing needs.
- Responsibly entertain clients to build strong bonds resulting in loyalty to our client.
- Provide marketing feedback to the organization on information learned from members on new opportunities and offerings that would enhance the member experience
- Evaluate, request participation, and exhibit at trade shows to expand the brand
- Support the resolution of customer needs
- Complete sales and trip reports promptly
- Provide updated information to CRM to ensure database accuracy
Education/Qualifications:
- Bachelor of Science (BS) or Bachelor of Arts (BA) degree in Marketing or Management
- 5+ years’ experience in direct contact, member-driven service organization/business model that involves connecting members to service and purchased goods. Experience working with higher education/municipalities is ideal.
- Exceptional oral and written communication skills
- Outstanding front-line customer service that puts the member’s needs first
- Excellent attention to detail with the ability to prioritize multiple responsibilities and deliverables
- Analytical mindset with the ability to manage and interpret data
- Database experience, including search, report writing, and data compilation
- Proficient in Microsoft Office Suite (Excel, PowerPoint, and Word required)
If you would be interested and feel you are qualified, please forward your interest and resume TODAY!
Jannine Adams, Sr. Talent Acquisition
